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ChatGuru is a company that focuses on communication as a way to increase customer engagement and company revenue. ChatGuru's chatbot solution has several useful features. Discover: 1. Go where your customers are. WhatsApp is the most popular and widely used platform among Brazilians. During the day, the messenger is the most opened application, the one that spends the most time and the one that appears on the most home screens on smartphones, according to research. As a result, WhatsApp stands as the ideal platform for companies. You can make communication faster for your customers by adding a ChatGuru chatbot to your WhatsApp business account. Made possible thanks to an API (Application Programming Interface), ChatGuru offers a self-service chatbot for WhatsApp, through which consumers can get immediate answers to their questions. questions on a safe and simple platform. 2. Increase the number of qualified leads generated and convert them into sales The ease of communication through instant messaging also helps in the work of collecting and qualifying leads.
With ChatGuru's chatbots, your company will be able to automatically and effortlessly collect leads and qualify them assertively. In the right place, our bot asks the right questions and forwards the best leads to sales professionals for follow-up. Our platform also allows connection with a CRM system, maximizing communication possibilities and sending personalized campaigns. 3. Increase your salespeople’s productivity By Industry Email List integrating ChatGuru's chatbot into your company's WhatsApp , you will be increasing your salespeople's productivity. Human agents no longer need to waste time on simple and repetitive tasks, which will be fulfilled by the bot. With this, the sales team will be able to focus on more critical activities and interactions, resulting in greater productivity per customer. 4. Gather information The interactions of your customers and potential customers with the ChatGuru chatbot will yield a series of useful information. This consumption, behavior and evaluation data is collected and sent to our platform, where it is possible to extract relevant reports. All this taking into account the principles of the General Data Protection Law.
In addition to the data collected through interactions, our chatbots can be configured to send satisfaction surveys and feedback requests. With this, you are able to gather direct information from customers about their experiences with your organization across multiple touchpoints. READ ALSO – WhatsApp customer satisfaction survey: why is it the perfect channel? All this data can and should be examined. This way, you can find out which navigation paths are most popular and what makes your customers convert more. As well as the recognition of moments of greatest evasion. With all this information in hand, your company will be able to improve the user experience and look for ways to encourage certain consumer behaviors, in addition to planning the next steps of your marketing and sales strategy. ChatGuru e o WhatsApp Business ChatGuru helps your company develop a chatbot and connect it to your WhatsApp account. We have developed a platform that allows you to create innovative, efficient and personalized communication for your audience and business.
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